FAQ

Frequently asked questions

For job seekers

Is it free to create a profile?

Yes. There's no cost for job seekers, ever — not to create a profile, not to be searched, not to message an employer back.

Why does my profile need two videos?

The formal interview video gives employers a sense of how you communicate. The skills showcase is your chance to demonstrate something a CV can't — speaking a language, writing code, or whatever's relevant to the work you're looking for. Both are required before your profile becomes searchable.

Why do I need to upload a document for my qualifications?

It's what lets employers trust what's on your profile. Every qualification you add needs a supporting document — a certificate, transcript, or similar — before it counts toward your profile being complete.

When does my profile actually become visible to employers?

Once your email and phone are verified, your personal info is filled in, you've added at least one qualification with its document, and both videos are uploaded. Everything else — experience, skills, social links — is optional and can be added anytime.

Can I edit my profile after it's live?

Yes, anytime. Add or remove skills, update your address, replace a video, add another qualification — all from your dashboard.

How do employers contact me?

Through the platform's messaging system. You'll see their message in your inbox and can reply directly — your phone number isn't shared unless you choose to.

For employers

Why can't I search right after registering?

Every employer account is manually verified before search access is granted. You'll need to submit your company registration number, a supporting document, and a contact number — an admin reviews this before unlocking search.

How long does verification take?

It depends on admin review, but there's nothing you need to do once you've submitted your documents — you'll see your status update on your dashboard.

What can I filter candidates by?

Qualification level, skill, province, and city — the criteria are deliberately limited to non-discriminatory, job-relevant fields.

Can I see every job seeker on the platform?

Only profiles that meet the completeness requirements (verified contact info, personal details, at least one qualification, both videos) ever appear in search — incomplete profiles stay private.

General

How is my data protected?

We collect only what's needed to run the platform and handle it in line with the Protection of Personal Information Act (POPIA). See our Privacy Policy for the full detail on what's collected and why.

Still have a question?

Reach out on our Contact page and we'll get back to you.